Rides and deliveries
Pickup problems, an incomplete trip, delivery concerns, lost belongings, or an issue involving a driver or recipient.
HALEN / CUSTOMER SERVICE & CONTACT
Customer Service
& Contact.
Need help with a ride, delivery, payment, or your Halen account? Contact our support team. You can also report unsafe conduct, discrimination, accessibility concerns, or a suspected violation of Halen’s policies.
Contact Halen.
| Channel | Details |
|---|---|
| In-app chat | Available 24/7 through the Halen app |
| [email protected] |
If you can’t access your account or use in-app chat, email us. You don’t need to complete a trip to report a concern.
What can we help with?
Payments and charges
A charge, receipt, cancellation fee, ride credit, or payment problem. Tell us which transaction to review and what looks incorrect.
Safety concerns
Suspected impaired driving, dangerous driving, threats, harassment, a crash, or a vehicle or driver that doesn’t match the app.
Accessibility and discrimination
A service-animal refusal, trouble traveling with a mobility device, inaccessible app features, discriminatory treatment, or a request for assistance.
Driver support
Account access, documents, weekly fees, payouts, trip concerns, or a request to review an account decision.
Information to include.
Please provide whatever information you have:
- Your name and preferred way to contact you.
- The email address or phone number on your Halen account.
- The trip or delivery date, approximate time, and reference number, if available.
- Pickup and destination locations.
- The driver’s name and vehicle information, if relevant.
- What happened and the outcome you are requesting.
- Screenshots, receipts, or photos, if safely obtained.
Missing information shouldn’t stop you from reporting a concern. Never send your password, verification code, full payment-card number, or card security code.
Reporting a safety concern during a ride.
If you feel unsafe before entering the vehicle, don’t enter. If you’re already traveling, ask the driver to stop at a safe location when it’s safe to do so. Call 911 if there is immediate danger.
Once safe, contact Halen and say you are reporting a safety incident. For suspected drug or alcohol impairment, email with the subject “Driver impairment report.” See our Zero-Tolerance Drug & Alcohol Policy.
You don’t need to confront the driver, gather proof, or finish the ride before making a report.
Following up on a report.
Halen will review the information provided and may contact you for more details. When following up, reply in the same email conversation or include any reference number you received.
Tell us if you need a different way to communicate or help submitting your complaint. Information about another person’s account or disciplinary outcome may be limited for privacy reasons.
Philadelphia transportation complaints.
You may contact the Philadelphia Parking Authority’s Taxicab and Limousine Division directly about a Philadelphia rideshare complaint, including unsafe conduct, impairment, discrimination, or lost property.
| Channel | Contact |
|---|---|
| Complaint phone | 215-683-9440 |
| Complaint email | [email protected] |
| Online | PPA ride comments, complaints & lost items (opens in a new tab) |
Include “Halen” as the service provider, with your trip information and a copy of your receipt if available. You don’t need to contact Halen first or wait for Halen’s investigation before contacting the PPA. The PPA complaint line is not an emergency service.
Mailing address.
Halen Technologies Inc.
1007 N. Market Street, STE G20
Wilmington, DE 19801
Please use email or in-app support for trip-related concerns. Don’t mail original ID documents or payment cards.
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