HALEN: Terms & Conditions

1.1 Who These Terms Apply To

These Terms apply to all individuals who access or use the Services, including:

• (a) Riders and passengers requesting transportation
• (b) Customers placing food, grocery, or retail delivery orders
• (c) Travelers searching, booking, or managing flight reservations
• (d) Vacation rental guests and hosts listing or booking properties
• (e) Drivers, couriers, and independent service providers operating on the platform
• (f) Visitors browsing our websites or mobile applications
• (g) Business customers and corporate account holders

2.1 Age and Eligibility Requirements

To create a Halen account and use the Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract in your jurisdiction
• Not be barred from using the Services under applicable law
• Have a valid payment method on file (for transactional services)

Halen does not knowingly permit individuals under 18 to create accounts or use the Services. If we discover that a user is under 18, we will immediately suspend the account and delete associated personal information in accordance with our Privacy Policy.

2.2 Account Registration

When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials (username and password) secure and confidential
• Immediately notify Halen of any unauthorized use of your account at [email protected]
• Accept responsibility for all activities that occur under your account

2.3 One Account Per User

Each user may maintain only one personal Halen account. Creating duplicate or fraudulent accounts, or attempting to circumvent a prior account suspension or termination, violates these Terms and may result in permanent platform bans.

4.1 General Conduct Standards

All users of the Halen platform agree to:

• Use the Services only for lawful purposes and in compliance with all applicable laws
• Treat all other users with respect and dignity
• Not harass, discriminate against, threaten, or harm any other user or service provider
• Provide accurate information in all transactions, bookings, and communications
• Not use the Services for any fraudulent, deceptive, or misleading purpose
• Not attempt to reverse-engineer, decompile, or circumvent Halen's platform security
• Not scrape, crawl, or programmatically access Halen's data without written authorization

4.2 Prohibited Uses

The following activities are strictly prohibited on the Halen platform:

• Creating fake accounts, ratings, or reviews
• Manipulating pricing, surge calculations, or dynamic fee systems
• Soliciting personal contact information from other users outside of the platform
• Using the platform to transport, deliver, or facilitate illegal goods or substances
• Damaging, vandalizing, or destroying property belonging to other users or service providers
• Engaging in any form of discrimination based on race, color, religion, national origin, disability, sex, gender identity, sexual orientation, age, or any other protected characteristic
• Attempting to gain unauthorized access to Halen's systems or other users' accounts
• Impersonating any person, driver, courier, host, or Halen representative

5.1 Pricing and Fare Calculation

Prices for Halen Services are determined dynamically based on demand, time, distance, location, and applicable surcharges. By requesting a Service, you agree to pay the quoted fare including any applicable:

• Base fares, per-mile, and per-minute charges (ride-hailing and delivery)
• Surge pricing during periods of high demand
• Service fees and platform fees
• Applicable taxes, tolls, airport fees, and surcharges
• Booking fees for flight and vacation rental services
• Gratuity (optional for delivery and ride-hailing; non-refundable once submitted)

5.2 Authorized Payment Methods

Halen accepts payment through credit cards, debit cards, Halen Credits, and other methods made available in the app. By adding a payment method, you authorize Halen to charge that method for all Services requested under your account. All payment information is processed by our PCI-DSS compliant third-party payment processors; Halen does not store raw card numbers.

5.3 Cancellations and Refunds

Refunds, where applicable, will be returned to the original payment method within 5–10 business days, subject to your financial institution's processing times.

5.4 Disputed Charges

If you believe a charge is incorrect or unauthorized, contact Halen Support within 30 days of the charge date. Initiating a chargeback with your financial institution without first contacting Halen may result in account suspension pending investigation.

6.1 Nature of Transportation Services

Halen provides a technology platform that connects riders with independent driver-partners. Drivers are independent contractors, not Halen employees. Halen does not guarantee the availability of drivers in any given area or at any given time.

7.1 Order Accuracy and Merchant Responsibility

Halen is not responsible for the quality, safety, or accuracy of items prepared by merchants. Issues related to incorrect or missing items, food quality, or food safety should first be raised with Halen Support.

7.2 Delivery Estimates

Estimated delivery times are provided as guidance only and are not guaranteed. Delivery times may be affected by merchant preparation time, courier availability, traffic, weather, and other factors outside Halen's control.

7.3 Age-Restricted Deliveries

Delivery of alcohol, tobacco, or other age-restricted products requires age verification at the point of delivery. Customers must present a valid government-issued photo ID. Couriers are authorized to refuse delivery if age cannot be verified. Halen will not issue refunds for refused age-restricted deliveries where the customer failed to provide valid identification.

8.1 Halen as a Booking Agent

For flight bookings, Halen acts solely as a booking agent facilitating reservations with airlines through Global Distribution Systems (GDS). Halen is not an airline and does not operate aircraft. The contract of carriage is between you and the operating airline.

8.2 Traveler Information Accuracy

You are solely responsible for ensuring that all traveler information — including full legal name, date of birth, passport number, and known traveler numbers — exactly matches the traveler's government-issued identification. Errors in traveler information may result in denied boarding.

8.3 Government-Mandated Data Sharing

For international flights, you acknowledge and consent that Halen is legally required to transmit Advance Passenger Information (API) and Passenger Name Records (PNR) to U.S. Customs and Border Protection (CBP) and relevant foreign government authorities. This data sharing is mandated by law and cannot be opted out of for international travel bookings.

9.1 Halen as a Marketplace

Halen provides a marketplace platform connecting vacation rental hosts with guests. Halen is not a property owner, landlord, or innkeeper with respect to any listed property. The rental agreement is between the guest and host.

9.2 Guest Obligations

• Guests must accurately represent the number and identity of all occupants, including minors
• Guests must comply with all house rules established by the host
• Guests must not exceed the maximum occupancy disclosed in the listing
• Guests are responsible for any damage to the property during their stay
• Guests must not hold unauthorized events or parties unless explicitly permitted by the host
• Guests must vacate the property by the stated checkout time

9.3 Host Obligations

• Hosts must ensure listings accurately describe the property, amenities, location, and house rules
• Hosts must disclose any surveillance devices (cameras, smart doorbells) in common areas in the listing
• Hosts are strictly prohibited from placing recording devices in private areas (bedrooms, bathrooms, or changing areas)
• Hosts must comply with all applicable local short-term rental laws, permits, and tax requirements
• Hosts must maintain the property in a safe, clean, and habitable condition
• Hosts must not discriminate against guests on the basis of any protected characteristic

9.4 Security Deposits and Damage Claims

In the event of damage, hosts must submit a damage claim through Halen's Resolution Center within 72 hours of guest checkout with supporting photographic evidence. Guests will be notified and given an opportunity to respond. Halen's Resolution Center decision is final and binding, subject to these Terms.

10.1 Independent Contractor Status

Drivers and couriers who access the Halen platform are independent contractors, not employees, agents, joint venturers, or partners of Halen. As independent contractors, drivers and couriers:

• Are free to set their own hours and work for other platforms or businesses
• Are responsible for all costs associated with operating their vehicles or equipment
• Are responsible for their own tax obligations, including self-employment taxes
• Are not entitled to employee benefits (health insurance, workers' compensation, paid leave)

10.2 Vehicle and Equipment Requirements

Driver partners must maintain vehicles that meet Halen's minimum vehicle standards, including requirements as to age, condition, safety features, and cleanliness. Halen reserves the right to deactivate partners whose vehicles or equipment fail to meet applicable standards.

10.3 Insurance Requirements

Driver partners must maintain personal auto insurance meeting minimum state requirements at all times. Halen provides contingent commercial auto insurance coverage during active trip periods as required by applicable law. Halen's coverage does not replace personal auto coverage.

10.4 Earnings and Payouts

Driver and courier earnings are calculated based on completed trips or deliveries, applicable bonuses, and adjustments for cancellations, disputes, or platform fees. Halen does not guarantee a minimum earnings level. Partners are responsible for maintaining accurate banking information; Halen is not liable for failed payouts due to incorrect banking details.

11.1 Halen's Intellectual Property

All content, software, technology, trademarks, logos, trade names, service marks, graphics, user interfaces, and other materials made available through the Services ("Halen Content") are owned by or licensed to Halen Technologies Inc. and are protected by applicable intellectual property laws. You may not reproduce, modify, distribute, or commercially exploit any Halen Content without express written permission.

11.2 License to Use the Services

Subject to your compliance with these Terms, Halen grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. This license does not include the right to:

• Sublicense, sell, or resell access to the Services
• Modify, adapt, or create derivative works of the Services or any Halen Content
• Use the Services for any commercial purpose without Halen's written consent
• Systematically download or extract data from the Services (data scraping)

12.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HALEN DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14.1 Informal Resolution

Before initiating any formal dispute, you agree to first contact Halen at [email protected] with a written description of your dispute and desired resolution. Halen will have 30 days to attempt to resolve the matter informally.

14.2 Binding Arbitration

Except as set forth in Section 14.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

14.3 Class Action Waiver

YOU AND HALEN EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

14.4 Exceptions to Arbitration

Either party may bring an individual action in small claims court for disputes within its jurisdiction. Either party may also seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent imminent harm pending arbitration.

15.1 Termination by You

You may close your Halen account at any time through the account settings in the Halen app or by contacting customer support. Outstanding balances, active bookings, or in-progress trips must be resolved before or upon account closure.

15.2 Suspension or Termination by Halen

Halen may, in its sole discretion, suspend or terminate your account at any time, with or without notice, for reasons including:

• Violation of these Terms or Halen's policies
• Fraudulent, abusive, or unlawful activity
• Repeated low ratings indicating behavior harmful to other users or service providers
• Failure to pay outstanding balances
• Conduct that threatens the safety or wellbeing of any user, service provider, or third party
• Legal, regulatory, or governmental requirements